Terms of service

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Terms of Service

Overview

This website is operated by Falcon Ebike & Scooters. Throughout the site, the terms "we", "us" and "our" refer to Falcon Ebike & Scooters. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, purchasing an electric bike, scooter, or service from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website.

Section 1 - Online Store & Age Requirements

  • By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your jurisdiction (18 years old in the UK) to make a purchase.

  • You may not use our electric bikes, scooters, or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to local traffic and electric vehicle regulations).

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - Products, Services & Accuracy

  • Product Descriptions: We make every effort to display as accurately as possible the colors, specs, and images of our e-bikes, scooters, and parts. However, we cannot guarantee that your device’s monitor display of any color will be accurate.

  • Service & Repair Work: Diagnostics, repairs, and maintenance conducted at our physical workshop in West Bromwich are subject to prior customer approval and safety checks.

  • Modifications: We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We reserve the right to discontinue any product at any time.

Section 3 - Pricing, Taxes & Payment Methods

  • Prices: All prices listed on our website are shown in British Pounds (GBP / £) and include applicable taxes unless stated otherwise. Prices are subject to change without notice.

  • Payment Gateways: We accept online card payments (Visa, Mastercard, Maestro, American Express, etc.) and Apple Pay / Google Pay where applicable.

  • Cash on Delivery (COD): For orders selecting Cash on Delivery, full payment in British Pounds cash must be handed to the delivery courier upon arrival before package handover.

Section 4 - Billing & Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email or phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 5 - Shipping & Returns

Your submission of personal information through the store is governed by our Privacy Policy. Purchases are also subject to our Shipping Policy (Free UK Shipping, 1-2 days dispatch, 5-7 days delivery) and our 30-Day Return & Refund Policy.

Section 6 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To violate any international, federal, or UK laws, regulations, or local ordinances.

  • To infringe upon or violate our intellectual property rights or the rights of others.

  • To upload or transmit viruses or any other type of malicious code.

  • To collect or track the personal information of others.

Section 7 - Disclaimer of Warranties & Limitation of Liability

  • We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

  • In no case shall Falcon Ebike & Scooters, our directors, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, arising from your use of any of our products (including improper or unsafe riding of e-bikes or scooters). Users are required to adhere to UK road laws and safety gear recommendations.

Section 8 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom.

Section 9 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

Section 10 - Contact Information

Questions about the Terms of Service should be sent to us at:

  • Business Name: Falcon Ebike & Scooters

  • Store & Workshop Address: 5A Hall Green Road, West Bromwich, B71 3JS, United Kingdom

  • Phone Number: +44 121 798 9048

  • Email Support: Contact@falcon-ebikescooters.com

  • Customer Service Hours: Monday – Saturday: 9:00 AM – 6:00 PM (GMT)