Shipping policy

Shipping Policy

At Falcon Ebike & Scooters, we aim to deliver your electric bikes, scooters, and accessories as safely and quickly as possible across the United Kingdom. Below you will find all the details regarding our shipping options, processing times, and delivery methods.

1. Shipping Coverage & Rates

  • Shipping Destination: United Kingdom (UK) only.

  • Shipping Cost: FREE Shipping on all orders across the UK (No minimum order value required).

2. Order Processing, Dispatch & Delivery Times

  • Order Cut-off Time: 5:00 PM (GMT - Greenwich Mean Time). Orders placed after 5:00 PM will be processed the following business day.

  • Order Handling / Processing Time: 1 to 2 business days (Monday to Friday).

  • Transit / Delivery Time: 5 to 7 business days (Monday to Friday).

  • Total Estimated Delivery Time: 6 to 9 business days from the date of purchase.

Note: Deliveries are not made on weekends or public holidays.

3. Payment Methods & Cash on Delivery (COD)

We offer two payment options for your convenience:

  1. Online Payments: Secure checkout via major credit/debit cards and accepted payment gateways.

  2. Cash on Delivery (COD): You can pay in cash directly to the courier driver upon receiving your package. Please ensure you have the exact amount ready at the time of delivery.

4. Order Tracking

Once your order has been dispatched from our workshop in West Bromwich, you will receive a confirmation email containing a tracking number and a direct link to track your shipment in real-time.

5. Damaged, Lost, or Missing Packages

If your package arrives damaged or if you suspect it has been lost in transit, please inspect your items immediately upon delivery and contact our customer support team within 48 hours.

Please provide your order number and photos/videos of any damaged items so we can assist you with a quick replacement or repair resolution.

6. Address Changes & Cancellations

If you need to change your delivery address or cancel an order, please contact us immediately via phone or email before the order is dispatched (within 24 hours of placing the order). Once an order has been dispatched, the address cannot be altered.

7. Contact Information

If you have any questions about our Shipping Policy or need updates on your order, please reach out to us:

  • Business Name: Falcon Ebike & Scooters

  • Store & Workshop Address: 5A Hall Green Road, West Bromwich, B71 3JS, United Kingdom

  • Phone Number: +44 121 798 9048

  • Email Support: Contact@falcon-ebikescooters.com

  • Customer Service Hours: Monday – Saturday: 9:00 AM – 6:00 PM (GMT)